Frequently Asked Questions
Everything you need to know before you hit the trail.
What are your shipping rates for heavy gear like mountain bikes?
We offer flat-rate shipping on all standard accessories, while oversized items like bicycles and trainers are calculated at checkout based on your location and weight.
Can I return a piece of apparel if it doesn't fit?
Yes, we accept returns on unworn apparel with original tags attached within 30 days of purchase. Please note that for hygiene reasons, padded cycling shorts cannot be returned once opened.
Do you offer professional assembly for bikes purchased online?
Absolutely. All bikes shipped to a local 'Mud Sweat and Gears' retail partner are assembled for free. If shipped to your home, the bike arrives 85% assembled and will require basic tools for final setup.
How do I know which frame size is right for me?
Each product page includes a detailed sizing chart based on rider height and inseam. If you are between sizes, we recommend contacting our gear experts for a personalized recommendation.
What kind of warranty comes with my equipment?
All products are covered by their respective manufacturer's warranty. Additionally, Mud Sweat and Gears provides a 1-year limited warranty on craftsmanship for any custom-built wheels or components.
Do you offer financing options for high-end gear?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans, allowing you to get the gear you need now and pay over time.